By Lacy Gruen, RES
“When life gives you lemons, make lemonade,” goes the popular saying, which inspires us to tackle life’s challenges in a positive way to help us grow and learn from hardships. For organizations struggling to meet the upcoming GDPR compliance deadline in May 2018, it may be difficult to view the massive data privacy compliance project as a positive, a piece of investment that can change the way an organization stores and handles user data for the better.
But how can an organization successfully turn GDPR “lemons” into lemonade? By using this time to solidify its overall compliance strategy, an organization can get a return on its GDPR compliance investment. Below is a quick summary of the payoff an organization can potentially see from implementing a comprehensive GDPR strategy:
- Better data- and analytics-driven decision-making — visibility around data and access to data can help with both GDPR compliance and other IT or business initiatives.
- Long-term customer/brand loyalty— customers want to know that the company they are buying from cares about protecting its users’ data.
- Greater organizational agility—having automation around data access in place allows an organization to be nimble to respond to business changes and needs.
- Reduced cybersecurity risk— security controls that are put in place for GDPR compliance can potentially help an organization protect against IT security threats such as ransomware.
- Higher-value allocation of IT staff— some automation tools are flexible enough to not only automate the enforcement of data policies but automate many other IT tasks along the way.
- Reduced overall compliance and audit costs— organizations most likely have multiple regulations to comply with, so streamlining auditing will help with more than just GDPR compliance.
- Avoidance of GDPR-related fines— GDPR has set up hefty penalties for those who are not in compliance with the regulation, and any smart organization should plan to avoid the maximum non-compliance fine of 4% of the firm’s annual turnover.
Studies show that organizations are allocating significant budgets for GDPR compliance. But what are the key areas that organizations should invest in to ensure that GDPR compliance pays off in the long-run?
Key investment #1: Good data governance
Disciplined and diligent data governance is a must for any GDPR compliance effort. An organization cannot effectively manage and protect customer data if it does not know where it is located. For GDPR compliance, businesses must make an active effort to locate all user data, to know exactly what it consists of, and where the data originated. It also needs to define and enforce policies regarding how data is viewed, used, copied and accessed.
Key investment #2: Context-based mobile workspace controls
In the age of the digital workspace, employees take their digital identities everywhere with them, expecting to get their work done effectively regardless of the time of day or physical location. In fact, the majority of employers expect that employees work on-the-go from their smartphones, tablets, laptops, and home desktops. This is an issue for organizations that continue to depend on static, perimeter-based technologies to control access to sensitive data resources.
The only way to ensure that customer data doesn’t travel anywhere it shouldn’t—and that all use of customer data is legitimate and traceable—is to manage data access in context. Context and associated policies determine what is and isn’t allowed. It also provides the usage data essential for GDPR audit reporting.
Key investment #3: Streamline privilege administration with automation and delegation
Many employees unnecessarily have more access than they need to company data, posing a serious risk to GDPR compliance—as well as to general cybersecurity. The solution to the problem of creeping privilege is to streamline the administration of access rights. Automation also enables IT to put a “freshness date” on privileges so they don’t last indefinitely. Organizations can also fight privilege creeping by using delegation tools that empower LOB managers, HR admins, and other non-IT stakeholders to perform access administrative as appropriate. This adaptive, business-aligned approach to access control can significantly reduce total organizational privileging without impairing anyone’s ability to be productive.
Key investment #4: Anti-ransomware whitelisting
Ransomware attacks now impact about half of all businesses, and ransomware techniques continue to become more sophisticated. These attacks often take the form of social engineering techniques that circumvent cybersecurity perimeter defenses by tricking human users into clicking a malicious link or opening a malicious attachment.
Effective ransomware defense requires multiple counter-measures, including frequent data backups and aggressive user education. However, any organization seeking to fend off ransomware and similar cyberattacks must also implement some form of workspace whitelisting. Effective whitelisting is thus closely related to automated privilege administration (key investment #3)—with the added dimension of disallowing access to non-whitelisted resources.
Key investment #5: Push-button offboarding
Another related and essential capability for GDPR compliance is push-button offboarding. As noted above, employees can accumulate many privileges over time. So when they leave an organization, those privileges must be revoked immediately.
Revocation of a user’s privileges can tend to be slow, leaving organizations vulnerable to data leakage. This is a huge GDPR and data security no-no. Every organization needs an offboarding mechanism that triggers complete revocation of all privileges across all systems—on-premise and in the cloud—without exception immediately upon a termination or transfer event in the company’s HR system.
Regulations change and new legislation continue to pop up, but if an organization take the right data protection measures now, an organization will have the right tools in place to make its life much easier in the future. Businesses that properly view GDPR compliance as one part of a broader effort to better govern data the digital enterprise—traversing compliance, security, and automation—will significantly out-perform their more complacent competitors. And that performance will have a tangible, positive impact on the bottom line.
Bio: Lacy Gruen is a Director at global digital workspace provider RES, where she works to develop go-to-market strategy and help customers find solutions that will solve the real IT challenges of today and the future.